Your privacy is safe with AzFa Naturals

Who we are

AzFa Naturals ("we", "us", "our") is a herbal wellness brand based in Pakistan. We sell Hurbex-Z through our website azfanaturals.store, by phone and on WhatsApp.

This Privacy Policy applies to everyone who visits our website, places an order, or contacts us. By using our website you agree to the practices described here.

Information we collect

We collect only the details needed to process and deliver your order and to answer your questions.

• Contact details: your name, phone number, WhatsApp number and email address (if you give one).
• Delivery details: your full address, city and any delivery notes.
• Order details: the product, quantity, price and order date.
• Messages: anything you send us through the contact form, phone or WhatsApp.
• Technical data: IP address, browser, device type and pages visited, collected automatically through cookies.

Most orders are Cash on Delivery, so we do not collect card or bank details. If we add an online payment option later, the payment provider handles those details directly.

How we use your information

• To confirm, pack and deliver your order.
• To call or message you about your order, delivery or returns.
• To answer your questions and give customer support.
• To send offers or updates, only if you agree, and you can opt out at any time.
• To improve our website, products and service.
• To prevent fake orders and fraud, and to follow the law.

Who we share it with

We do not sell or rent your personal information to anyone. We share it only with people who help us serve you:

• Courier and delivery partners: your name, phone number and address, so they can deliver your parcel.
• Website and technology providers: hosting, analytics and messaging services that keep our website running.
• Payment providers: only if you choose an online payment method.
• Authorities: when the law requires it.

These partners may use your data only to provide their service to us.

Cookies and tracking

Cookies are small files stored on your device. We use them to keep your cart working, remember your preferences and understand how visitors use our site.

We may use analytics and advertising tools such as Google Analytics and the Meta (Facebook) Pixel to measure visits and show relevant ads. You can block or delete cookies in your browser settings. Some parts of the website may not work properly if you do.

Health-related information

We do not ask for your medical records, test reports or diagnosis to place an order. If you choose to share health details with us by phone or WhatsApp, we use them only to answer your question, we keep them confidential, and we do not share them for marketing.

Please avoid sending sensitive medical documents through our website forms.

How we protect your data

• Our website uses an SSL certificate (HTTPS) to encrypt data sent between you and us.
• Only team members who need your details to process orders can see them.
• We keep our website software and plugins up to date.

No method of sending or storing data online is 100% secure. We work hard to protect your information, but we cannot guarantee absolute security.

How long we keep it

We keep your order and contact details only as long as needed to complete your order, handle returns or complaints, meet legal and accounting requirements, and provide support. After that, we delete or anonymise them.

Your rights and choices

You are in control of your information. You can ask us to:

• Tell you what personal data we hold about you.
• Correct anything that is wrong or out of date.
• Delete your data, unless we must keep it by law.
• Stop sending you offers and promotional messages.
• Withdraw a consent you gave earlier.

Call us on 0312 5549670, message us on WhatsApp 0312 5540670, or email us (see Contact below). We will reply as soon as we can.

Children's privacy

Our website and products are meant for adults aged 18 and over. We do not knowingly collect information from anyone under 18. If you believe a child has given us their details, contact us and we will delete them.

Our website may contain links to other sites. We are not responsible for their privacy practices, so please read their policies.

Changes to this policy

We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last changed. If we make important changes, we will post a notice on our website. Using the site after an update means you accept the new version.