A (272 x 96 px)
Return & Refund Policy

Fair, simple returns and refunds

If something is wrong with your Hurbex-Z order, we will make it right. This page explains what is covered, how to ask, and what happens next.

Last updated: 28 September 2026
Replacement for faulty orders
Report within 48 hours
Easy WhatsApp process
Clear, honest rules

Our promise to you

We want you to be happy with every order. If your Hurbex-Z arrives damaged, wrong, incomplete or faulty, we will fix it with a replacement or a refund. There is no long process and no hidden conditions.

Hurbex-Z is a consumable herbal supplement. For hygiene and safety, we cannot take back jars that have been opened or used. The sections below explain exactly what applies.

What is covered

You can ask for a replacement or refund if:

  • the parcel or jar arrived damaged or leaking;
  • you received the wrong product or the wrong quantity;
  • an item is missing from your order;
  • the product is defective, for example a broken seal or a visible quality problem;
  • the product is past its expiry date when it arrives.

You must report the problem within 48 hours of delivery, and the jar must be unused.

What is not covered

  • Jars that have been opened or used, unless the problem was there on arrival and you have proof.
  • Change of mind after the parcel is opened.
  • Orders that could not be delivered because of a wrong address, wrong phone number, or an unanswered call.
  • Damage caused after delivery, such as wrong storage, heat, water or dropping.
  • Requests made after the 48-hour reporting period.
  • Refunds based only on how the product worked for you. Herbal supplements affect people differently, and results are not guaranteed.

How to request a return

Four quick steps. Please do not send the parcel back before we agree.

1
Contact us within 48 hoursCall or message us on WhatsApp with your name, phone number and order details.
2
Send clear photos or a videoShow the outer parcel, the jar, the seal and any damage or the wrong item.
3
We check your claimOur team reviews it, usually within 1 to 2 working days.
4
We replace or refundOnce approved, we send a replacement or your refund, as explained below.
Keep the jar, the packing and the courier slip until your claim is solved.

Replacement or refund

  • Replacement (preferred): we send a new jar at no extra cost to you, and the delivery time is the same as a normal order.
  • Refund: if a replacement is not possible, or you prefer a refund, we return the amount you paid for the product.
  • If the mistake was ours or the courier's, we also refund the delivery charges you paid.

Because most orders are Cash on Delivery, we send refunds by bank transfer, JazzCash or Easypaisa. This takes about 5 to 7 working days after your claim is approved. We will ask for your account details on WhatsApp.

Sending the item back

  • In most cases of damage or a wrong item, we ask you to keep the product and we solve it with photos.
  • If we do need the item back, we will arrange the pickup or tell you exactly where to send it, and we pay the return shipping when the problem is our error.
  • Please do not send any parcel back without our approval, because we cannot accept or trace it.

Cancelling an order

  • Before dispatch: you can cancel for free. Call or message us as soon as possible.
  • After dispatch: the parcel is already with the courier. Please contact us, and we will try to stop it, but this may not always be possible.
  • Refusing a parcel at the door without a valid reason may lead to us not accepting Cash on Delivery orders from that number in future.

If you feel unwell after using it

Your health comes first. If you notice discomfort or an allergic reaction, stop using Hurbex-Z and speak to a doctor. Then let us know, and we will note the batch details and help however we can.

Hurbex-Z is a herbal wellness supplement, not a medicine, and this policy is not medical advice.

Tip: film your unboxing

Record a short video while you open the parcel, from the sealed packing to the jar. If anything is wrong, this is the fastest way for us to solve it.

Changes to this policy

We may update this Return & Refund Policy from time to time. The date at the top shows the latest update. Your order follows the policy in force on the day you place it.

Need to report a problem?

Send us your photos or video on WhatsApp and we will look at it right away.

Call 0312 5549670 WhatsApp us contact@azfanaturals.store

Bahria Town Phase 7, Rawalpindi, Pakistan

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