Careful delivery to your doorstep

Where we deliver

AzFa Naturals delivers across Pakistan through trusted courier partners, to cities, towns and most rural areas that our couriers cover.

We do not ship outside Pakistan at the moment. If your area is not covered by our courier, we will tell you when we confirm your order.

Order processing

• After you order, we call or message you on WhatsApp to confirm your details.
• Confirmed orders are packed and handed to the courier within 1 to 2 working days.
• Orders confirmed on weekends or public holidays are dispatched on the next working day.
• An order that is not confirmed cannot be dispatched, so please answer our call or message.

How long delivery takes

Delivery time is counted in working days from the day your parcel is handed to the courier.

These are estimates, not guarantees. Public holidays, weather and courier delays can add time.

Shipping charges

• Delivery charges, if any, are shown at checkout or told to you when we confirm your order.
• The total we confirm with you is the total you pay. We do not add hidden fees at the door.
• Special offers, such as free delivery on bundles, are mentioned on the product page and apply only while the offer is running.

Cash on Delivery

• You pay the courier rider in cash when your parcel arrives.
• Please keep the exact confirmed amount ready, as riders may not always have change.
• Ask for a receipt or the courier's delivery slip.
• If we add online payment later, we will show the steps clearly at checkout.

Tracking your parcel

Once your parcel is dispatched, we send you the courier name and tracking number on WhatsApp or by SMS, where the courier provides one. You can also message us any time to ask where your parcel is.

The rider will usually phone you before delivery, so please keep your phone on and reachable.

Check your parcel when it arrives

• Look at the outer packing before you accept it. It should be sealed and undamaged.
• If it is torn, wet or opened, tell the rider, take a photo, and contact us right away on WhatsApp.
• We recommend filming a short video while you open the parcel. It makes any claim quick to solve.
• Report any problem within 48 hours of delivery. Please see our Return & Refund Policy for the next steps.

If delivery does not work

• The courier usually tries to deliver 2 to 3 times.
• If they cannot reach you, or the parcel is refused, it goes back to us.
• We will contact you to arrange delivery again. Extra delivery charges may apply.
• If parcels are refused repeatedly without a valid reason, we may stop accepting Cash on Delivery orders from that number.

Wrong address or details

Please check your name, phone number and full address before you submit your order. To change them, contact us before the parcel is dispatched.

After dispatch, a change may not be possible. If a parcel is lost because of a wrong or incomplete address, the customer is responsible for re-delivery charges.

Delays outside our control

Sometimes things happen that neither we nor the courier can control, such as heavy rain or floods, road closures, strikes, Eid or other public holidays, and security situations.

We will do our best to keep you updated and help you get your parcel as soon as we can. We are not responsible for delays caused by events beyond our control.

Changes to this policy

We may update this Shipping Policy from time to time. The date at the top shows the latest update. Your order follows the policy in force on the day you place it.